CUSTOMER CARE


ABOUT US

ZEAL DESIGNED is a streetwear label created and headquartered in Orlando Florida.

In 2015, it began as a passion project and outlet for self-expression. The love for art, design, photography, and street culture is that the core of our design values. 

Recognized for our refined aesthetic, prominent slogans and striking use of colour, We pride Ourself in representing creativity, freedom and passion.

 

WE INVITE ALL OF OUR NEW CUSTOMERS TO SUBSCRIBE TO OUR NEWSLETTER TO STAY UPDATED ON OUR NEW RELEASES AND BEST DEALS.

 


FREQUENTLY ASKED QUESTIONS

HOW MUCH IS SHIPPING?

The shipping rate to the United States is based upon weight.

$18-25 for international shipments (240 countries)

HOW LONG FOR Order Processing?

PLEASE KEEP IN MIND THAT ALL PRODUCTS ON OUR WEBSITE THAT LISTED AS "MADE TO ORDER" MAY TAKE 2-6 WEEKS OF PREPARATION BEFORE WE SHIP YOUR ORDER UNLESS OTHERWISE STATED.

Please allow 1-7 business days to process orders. Once order is shipped you will receive a tracking number via email. Orders that are ready to wear ship very next business day. Please allow more days for products that are described as "made to order" products. Please allow 3-7 business days for domestic shipments and an additional 10-15 for international shipments.  We are not responsible for lost or stolen packages. If you have any questions regarding your order please contact zealdesigned@gmail.com.

 

6. CAN I BE A SPONSOR AND GET FREE CLOTHES? 

Yes, for more information and instructions on our sponsorships, please email us at sponsorships@unslashed.com

7. WHERE IS THE STORE BASED?

We are based in the U.S., but our only location is online.

8. WHERE DO YOU SHIP FROM? 
We ship from  Florida, USA.

9. WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for different clothing. Each product should have their own measurements for you to compare yourself against. If there are none, let us know by email and we can send them to you! Please keep in mind all our clothing production is based in Asia, so expect them to be smaller than Europe/US!

10. WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us within no later than a week! So make sure you are ordering the correct item, size, and color. Make sure to read the measurements in products that apply. If there are no measurements listed, email us! If you choose to cancel a order within the processing time, there will be a $5.00 restocking fee per item, and an additional $5.00 fee if you purchased the product with a credit card. Orders cannot be canceled upon shipment.

11. DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?
We sure do!  If you are in UAE, your order needs to include a P.O. Box Number! Otherwise it will not delivered and sent back to us. 

12. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 week to 2 months. It depends what you purchased. However, we have also in some rare cases experienced longer shipping times (more than 3 weeks) due to holiday season or randomly selected inspection done by your country's customs office. But that is extremely rare.

14. WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country if your order exceeds $1000.

15. WILL THIS ITEM GET TO ME BEFORE _________? 
If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

16. CAN I CHANGE MY ADDRESS/ORDER? 
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

 


GARMENT CARE

INDICATED BELOW ARE GENERAL CARE INSTRUCTIONS ACCORDING TO FABRIC. FOR SAFE RESULTS, ALWAYS TEST LAUNDERING ON A SMALL OR HIDDEN AREA OF THE GARMENT FIRST.

PLEASE NOTE THAT THESE ARE GENERAL RECOMMENDATIONS. FOR MORE ACCURATE GUIDELINES, PLEASE FOLLOW THE SPECIFIC CARE INSTRUCTIONS INDICATED ON THE GARMENT LABEL.

Natural Fabrics:

NATURAL FIBERS ARE DERIVED FROM MATERIALS PRODUCED BY PLANTS AND ANIMALS THAT ARE SPUN INTO FILAMENT, THREAD OR ROPE TO BE WOVEN, KNITTED OR BOUND.

Cotton

  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting

Linen

  • Machine wash in warm water, gentle wash cycle
  • Tumble dry on cool, remove when still slightly damp

Cashmere

  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight

Mohair

  • Dry clean is highly recommended
  • Otherwise, hand wash in lukewarm water
  • Lay flat to dry

Wool

  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry, away from direct heat or sunlight

Silk

  • Dry clean is highly recommended
  • Hand wash in lukewarm water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting

PLEASE NOTE THAT PILLING IS A NATURAL PROCESS THAT OCCASIONALLY MAY OCCUR IN WOOLEN FIBRES. WASHING YOUR CLOTHES INSIDE OUT WILL HELP PREVENT PILLING AND INVESTING IN AN ELECTRIC DE-PILLER WILL HELP SAFELY REMOVE THEM. HOWEVER, IF LEFT ALONE, THESE WILL EVENTUALLY PULL AWAY ON THEIR OWN.

SYNTHETIC FABRICS:

SYNTHETIC FABRICS ARE TEXTILES MADE FROM MAN-MADE MATERIALS RATHER THAN NATURAL ONES.


Denim

  • Machine wash inside-out in warm water, gentle wash cycle
  • Lay flat to dry highly recommended

Elastane

  • Machine wash in mesh washing bag in cold water, gentle wash cycle
  • Lay flat to dry, or tumble dry on low setting
  • Iron on low setting
  • Dry clean is not recommended

Modal

  • Machine wash in cold water, normal wash cycle
  • Tumble dry on low setting, remove when slightly damp to reduce wrinkling

Nylon

  • Machine wash in cold water, according to cycle on garment label
  • Tumble dry on low setting, adding a dryer sheet will greatly reduce static
  • Iron when necessary on cool setting

Neoprene

  • Hand wash in lukewarm water
  • Lay flat to dry, do not tumble dry
  • Do not dry clean or expose to heat for extended periods of time

Polyester

  • Machine wash inside out in warm water, permanent press cycle
  • Tumble dry on low setting

Polyamide

  • Machine wash in cold water, normal wash cycle
  • Lay flat to dry
  • Iron inside-out on low setting

Rayon

  • Hand wash in cold water. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting

Satin

  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out on low setting with no steam

Viscose

  • Hand wash in cold water, or machine wash on gentle wash cycle. Do not wring, squeeze, or twist
  • Lay flat to dry
  • Iron inside-out while still damp on low setting

 

LEATHER GOODS:

IT IS NORMAL FOR LEATHER GOODS, SUCH AS HANDBAGS, SHOES, WALLETS ETC. TO BEAR NATURAL IMPERFECTIONS AND IRREGULARITIES. THESE NATURAL IMPERFECTIONS MAKE EVERY PIECE ORIGINAL AND EXCLUSIVE TO YOU.

Natural-grained Leather

Natural-grained leather is premium-grade hide that has not been buffed to showcase the skin’s natural “grain” or texture.


  • Using a clean damp cloth, wipe gently to remove any dirt

Embossed Leather

Embossed leather is leather that has been stamped to achieve a distinctive pattern.


  • Using a clean damp cloth, wipe gently to remove any dirt

Buffed Leather

Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface.


  • Using a clean damp cloth, wipe gently to remove any dirt

Patent Leather

Patent leather is a coated leather with a glossy varnished surface.


  • Clean any dust or dirt with a damp cloth
  • Remove any scuff marks with a patent leather cleaner
  • Buff the leather to a high shine

Suede Leather

Suede is a leather that has a soft napped surface.


  • Before use, seal the suede with a professional suede sealant to help repel dirt.
  • To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.
  • For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until stain disappears. This can be used on both water and salt stains.

Do not clean suede with water alone as it will affect both the color and texture of the leather.